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Data Protection Policy

Pakluk's Privacy Policy

Your personal information is your most valuable asset to us. pakluk is committed to protecting your privacy — read this policy to understand exactly how your data is kept safe.

Last Updated: January 1, 2026
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Table of Contents
Article 01

Introduction & Scope

Welcome to pakluk. This Privacy Policy ("Policy") governs how information is collected, used, and protected between the pakluk platform ("we", "us") and all our registered members and visitors ("you"). By browsing pakluk.com or creating an account, you are considered to have agreed to this Privacy Policy.

We believe you should have full control over your personal data. This policy is therefore a fully transparent account of what information we collect, why we collect it, and how it is used. Our privacy policy has been drafted in compliance with Bangladesh's Information and Communication Technology Act and international data protection standards.

Important
This privacy policy applies solely to the pakluk platform. Third-party payment gateways and services are governed by their own separate privacy policies.

This policy is updated periodically. The date of the latest revision is shown at the top of the page. pakluk encourages all users to review this page from time to time, especially if you regularly use our gaming services.

Section 02

What Information We Collect

Pakluk only collects the information needed to deliver the best gaming experience and keep your account secure. We never collect data that isn't necessary.

Information collected at registration:

  • Full name (as per national ID)
  • Date of birth (for age verification)
  • Mobile number & email address
  • Residential Address
  • Password (stored in encrypted form)

KYC Verification Information:

  • Copy of National ID or Passport
  • Recent utility bill or proof of address
  • Selfie or photo (if required)

Automatically collected information:

Data Type Purpose of Collection
IP address Security & Fraud Prevention
Browser & Device Information To ensure compatibility
Login time & location Account Security
Gaming History & Betting Data Record-Keeping & Responsible Gaming
Payment Transaction Information Financial Security & Compliance
Please note: We never store your full card number or PIN. Payment information is processed directly through the relevant mobile banking service.
Section 03

How Your Information is Used

Pakluk uses your collected data only for specific, legitimate purposes. Your information will never be used in any way that violates this Privacy Policy.

  • To create and manage your account and verify your identity
  • To process deposit, withdrawal, and betting transactions
  • To provide customer support and resolve issues
  • To monitor and prevent fraud and money laundering
  • To promote responsible gaming and identify at-risk behavior
  • To personalize bonus and promotional offers
  • To meet legal obligations and report to regulatory authorities
  • To improve platform performance and enhance the user experience
Our Commitment
pakluk never sells your data to third parties for marketing or advertising purposes. If you no longer wish to receive promotional emails, you can unsubscribe at any time.
Section 04

Information Sharing & Disclosure

Pakluk does not sell or rent your personal information to any third party. However, certain information may be shared in the following limited circumstances:

Authorized Data Sharing:

  • Payment Processor: Sharing the necessary information with bKash, Nagad, or Rocket to process transactions
  • KYC Provider: Document sharing with identity verification services
  • Law Enforcement Agencies: When required by court order or legal obligation
  • Technology Service Providers: Contracted partners for secure cloud storage and server management
  • Fraud Prevention Organizations: To prevent money laundering and fraudulent activity

All third-party service providers are required to comply with strict confidentiality agreements and may only use the information they receive for the specified purpose. pakluk regularly audits the data protection practices of these partners.

International Data Transfers: In some cases, your information may be stored or processed outside of Bangladesh. When this occurs, we ensure that adequate data protection measures are in place in the destination country.
Section 05

Data Security Measures

Pakluk uses industry-leading security technology to protect your data. Our security infrastructure is regularly audited by independent security experts.

  • SSL/TLS 256-bit Encryption: All data transmissions are encrypted
  • Two-Factor Authentication (2FA): An extra layer of security at login
  • Firewall & DDoS Protection: Cyber Attack Prevention
  • Secure Password Hashing: Passwords stored using the bcrypt algorithm
  • Real-Time Monitoring: Instant detection of suspicious activity
  • Regular Backups: Near-zero risk of data loss
Your Responsibilities
Digital security is a shared responsibility. Keep your password strong, never share it with anyone, and report any suspicious activity to support@pakluk.com immediately.

In the event of a data breach, pakluk will notify affected members by email within 72 hours with full details and guidance on the necessary steps to take.

Section 06

Cookies & Tracking Technologies

Pakluk uses cookies and similar technologies on its website to enhance and personalize your browsing experience. Cookies are small text files stored on your device.

Cookie Types Purpose Duration
Essential Cookies Maintaining login sessions & security Cleared at end of session
Functional Cookies Remembering language, theme & preferences 1 Year
Analytics Cookies User Behavior Analysis & UX Improvement 6 months
Security Cookies Prevention of CSRF attacks & fraud 24 hours

You can disable cookies at any time through your browser settings. Please note that doing so may affect certain features, such as staying logged in or filling out payment forms.

Article 07

Your Privacy Rights

As a pakluk member, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at support@pakluk.com.

01
Right to Access Data
You may request a copy of all information we hold about you at any time.
02
Right to Rectification
You may request that we correct any inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you may request the deletion of your account and personal data.
04
Right to Restrict Processing
You may request that the use of your data be restricted to specific purposes.
05
Right to Data Portability
You can export your data in a machine-readable format.
06
Right to Object
You may object to the use of your data for marketing or profiling purposes.
Request Process: To exercise any of the rights above, email us at support@pakluk.com. We typically respond within 30 business days. Requests will be processed after identity verification.
Section 08

Data Retention Period

Pakluk does not retain your data any longer than necessary. Retention periods vary depending on the type of data.

Data Type Retention Period Reason
Account Information For the duration of active account + 5 years Legal Obligations
Transaction Records 7 Years Financial Regulatory Compliance
KYC Documents 5 Years AML/CFT Regulations
Customer Support Chat 2 Years Quality Control & Dispute Resolution
Log Files & Access Records 1 Year Security Analysis
Marketing Preferences Until unsubscribed User Consent

Once the retention period ends, your data is automatically deleted or anonymised through secure methods, ensuring you can no longer be identified in any way.

Article 09

Protection of Minors

Pakluk strictly refrains from providing services to anyone under the age of 18. Our platform is designed exclusively for adults, and we do not knowingly collect any information from minors.

Age Verification Required
Date of birth is required at registration and age is verified during the KYC process. If a member is found to be under 18, their account will be immediately closed and all collected data will be deleted.

If you believe a minor is using pakluk, please contact us immediately at support@pakluk.com. We will investigate the matter as a priority.

Article 10

Privacy Policy Changes

Pakluk reserves the right to update this Privacy Policy as needed. You will be notified of any changes through the following methods:

  • For significant changes, an email notification will be sent 7 days before the update takes effect
  • The "Last Updated" date at the top of this page will be changed
  • A notification banner will be displayed when you log in to the platform
  • You may be asked to provide consent again for significant policy changes

Continued use of pakluk after any changes have been made will be considered acceptance of the updated Privacy Policy. If you do not agree to the new terms, you may request to close your account at any time.

Article 11

Contact & Complaints

To ask any questions, raise a complaint, or submit a rights request regarding this Privacy Policy, please contact our Data Protection team. We are fully equipped to respond in English.

Email:
support@pakluk.com
Typically responds within 24–72 hours
Support Hours:
7 days a week, 24 hours a day
Via both live chat and email
For a faster resolution
When submitting a complaint, please include your account username, a description of the issue, and the relevant dates. This helps our team resolve your issue as quickly as possible.
Why pakluk is Trusted

Your Privacy is Our Priority

Pakluk is more than just a gaming platform — it's a trusted experience where your security always comes first.

Maximum Encryption
pakluk uses bank-grade 256-bit SSL encryption. Every login, transaction, and piece of personal information is transmitted through a fully encrypted channel — no third party can read it.
Your data is never sold
pakluk does not sell your data to advertisers or third parties. Your privacy is at the core of our business model — it's a founding principle, not an exception.
Full control is in your hands
You have full rights to view, correct, or delete your personal data. Reach out to us anytime at support@pakluk.com for any data-related requests.
Full transparency in plain language
Our Privacy Policy is written in plain, straightforward language — no complex legal jargon or hidden fine print. Every section is explained clearly and simply.
Retained for a specified period
Your data is never retained longer than necessary. Once the designated retention period expires, it is automatically deleted through secure methods. We do not believe in data hoarding.
24/7 Privacy Support
For any privacy-related concerns, our team is available 24/7, seven days a week. We guarantee a response within 72 hours.
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